Privacy Policy
This policy explains how EZ Roof (“we”, “us”) collects and uses personal information when you use this website or contact us about our services.
Who we are
EZ Roof is a roofing and solar installation business serving Cheshire. You can contact us using the details on our contact page.
What information we collect
- Details you give us when you request a quote or contact us: name, phone number, email address, postcode, property type and a description of the work.
- Technical and usage information such as your IP address, device, browser, the pages you visit and how you reached the site, collected through cookies or similar technologies only if you accept them in our cookie banner.
- Records of our communications with you.
How we use it
- To respond to your enquiry, provide a quote and carry out work.
- To manage our business, keep records and meet legal obligations.
- To improve the website and understand how it is used.
Our legal basis
We use your information to take steps at your request before entering a contract, to perform a contract, for our legitimate interests in running and improving our business, to comply with the law and, where required, with your consent.
Who we share it with
We do not sell your information. We may share it with service providers who help us run the website and our business, such as hosting, email and analytics providers, and where required by law. If we arrange finance, a grid connection or a warranty for your installation, we share the details needed for that with the relevant provider.
Analytics and Google
If you accept analytics and marketing cookies, we use Google Tag Manager, and tools it loads such as Google Analytics, to measure how the site is used and which pages lead to enquiries. Google acts as a processor for this, and may transfer data outside the UK under the safeguards the law allows, such as the UK International Data Transfer Addendum. If you reject non-essential cookies these tools do not run. You can change your choice at any time from our cookie policy, and you can opt out of Google Analytics with Google’s browser add-on.
How long we keep it
We keep enquiry details for as long as needed to deal with your request and for a reasonable period afterwards. We keep job, warranty and financial records for as long as the law requires.
Your rights
You have the right to ask for access to your personal information, to have it corrected or deleted, to restrict or object to its use and to ask for it to be transferred. To exercise these rights, contact us. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
We use essential cookies to make the site work, and analytics and marketing cookies only with your consent. See our cookie policy for the full list and to change your choice.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.